ATLANTA, GA â€” ETI Software Solutions, a communications technology and services company that offers solutions for telecom, broadband, video, OTT and IoT providers, announced that Vision360 Analytics can now be operated via multiple browsers (i.e. Chrome, IE, Safari, Firefox), as well as tablets running Android and iOS systems, which significantly increases versatility and convenience for service providers to better serve their subscribers.
â€œOur service providers rely on Vision360 Analytics to work smarter to deliver more efficient workforce management remotely,â€ said Brad Hine, product director, Analytics Solutions, ETI Software. â€œHaving access to real-time network data, work ticket information and vehicle fleet locations while out in the field speeds up installations and time between calls, leading to an improved customer experience.â€
Examples of how the Vision360 Analytics browser-based solution affects the success of service providers include:
- Customer Care: Faster Installations, trouble ticket resolution and work order completion
- Work Force Management: Map, monitor and analyze network alarms, repeat tickets, service tech locations
- Network Planning: Offer new services quicker and more intelligently based on demographics, demand capacity and fixed asset management
- Marketing and Sales: Track disconnect rates, ARPU analysis, upsell opportunities
â€œThe mobile, browser-based version of Vision360 Analytics gives our customers another tool in their arsenal to track growth and take-rates, combat customer churn, improve service assurance and roll-out new services more rapidly,â€ said Frank Gine, CEO of ETI Software. â€œItâ€™s another excellent collaboration between ETI, our technology partner, Geographic Technologies Group, and Esri, the global leader in geospatial solutions.â€