Viewpoints
How real estate owners and operators are gaining control over internet amenities at scale…
Contributed Article
In today’s residential real estate market, internet service has shifted from a luxury to a necessity, consistently ranking among the top amenities renters prioritize when choosing a home. But while most proptech tools offer fragmented solutions for managing an internet amenity or narrowly focus on bandwidth and service metrics, one platform is redefining how connectivity programs are managed at scale.
Meet Onboard—the first platform purpose-built to manage the full lifecycle of bulk internet and technology amenities across residential portfolios.
With its latest release, Onboard introduces powerful new capabilities that give owners and operators unprecedented visibility into the performance of their internet amenity programs—not just technical service metrics, but measurable business impact.
Centralizing and automating internet amenity management
While most tools in the market are either vendor-facing dashboards or enrollment portals, Onboard stands apart as the only solution that centralizes and automates every phase of the bulk internet journey: from initial planning and provider contracting, to resident engagement, financial performance, and long-term program optimization.
This transparency is essential for real estate owners and operators. “The Onboard Customer portal provides clear visibility into program performance, which enables more proactive program management and accelerates profit generation,” Vahan Kalayjian, VP of Investments at Excelsa Holdings, said.
“At a time when most solutions stop at service delivery or bandwidth monitoring, we’ve built a platform that looks at the whole picture—including the financial outcomes and portfolio-wide impact of internet/tech amenity programs,” said Danny Mitchell, General Manager at Onboard. “It’s the first platform of its kind built specifically for real estate operators.”
Measuring what matters: Revenue, enrollment, program health
Through its recently updated Customer Portal, Onboard empowers property owners to:
- Monitor provider contracting and launch timelines
- Track enrollment progress and resident engagement
- Measure revenue generation and net operating income uplift across communities
- View consolidated program health data across entire portfolios
This data isn’t pulled from guesswork. Onboard aggregates real-time information directly from the nation’s top internet service providers, offering unmatched transparency into how an owner or operator’s bulk programs are performing—financially, operationally, and experientially.
Plus, the portal was designed to be an intuitive, centralized experience for all members of real estate teams. “It’s clean, user-friendly, and makes it easy to access all your account details in one convenient place,” Kyle Spinder, Asset Manager at Tablerock Capital, said. “It’s a smart, streamlined upgrade that puts everything you need right at your fingertips.”
Built for scale, designed for control
As bulk internet adoption grows, so does the complexity of managing it. Operators are juggling multiple providers, resident support, and onboarding logistics across thousands of homes. Onboard was built for this scale.
By automating workflows, centralizing communication, and integrating directly with ISP partners and site teams, Onboard helps operators do more—with less overhead and greater control.
“We built this to handle the operational weight of today’s portfolios,” said Larry Furr, SVP of Product. “Operators don’t just need faster tools—they need smarter ones. And that’s exactly what this platform delivers.”
What’s next: Unified billing and more
Already used by many of the country’s top single-family and multifamily operators, Onboard is continuing to evolve. In the coming months, the platform will expand to include integrated telecom billing, enabling owners to consolidate internet and utility charges into one streamlined resident experience—made possible through its alignment with Conservice.
As real estate becomes more tech-enabled, Onboard is setting a new standard: one platform, fully integrated, fully accountable, and fully focused on real ROI from modern amenities. Interested in learning more? Sign up for a demo today at letsonboard.com/platform-update.
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