ATLANTA, GAFrontier Communications has deployed the Triad B/OSS solution from Enhanced Telecommunications, dba ETI Software Solutions, to support its fiber-to-the-home networks in Oregon, Washington, South Carolina and Fort Wayne, Ind. Frontier, a large service provider focused on rural America, purchased Verizon assets in those states that included a number of FiOS markets.

“A cost-effective and on-time conversion of our Frontier FiOS customers to our legacy B/OSS systems was important for us and our customers,” says Jesse J. Ross, manager of information technology for Frontier Communications. “Due to the multiple devices involved, we needed a solution to simplify integration, improve the customer experience and facilitate the rollout of new services and technologies – and we needed it efficiently and fast. Early on, ETI proved Triad was the answer.”

Triad took control of Frontier’s FTTH platforms provided by Motorola (AXS Vision) and Alcatel (GPON) and Frontier’s Motorola (DAC) and SeaChange (VoD) RF video technologies. “Over the last 15 years, we’ve amassed one of the richest inventories of OSS technology integrations available,” says Pete Pifer, ETI Software’s chairman and CEO. “This project stayed under budget and on time because of ETI’s preintegration of all major technologies that deliver FTTH, data, video and voice services.”

“It was important to Frontier to have all operations on one set of systems to simplify employee procedures, streamline processes and improve customer satisfaction,” says Ross. “ETI’s Triad has the unique ability to make diverse technologies from multiple vendors work in harmony with a service provider’s enterprise billing and customer care solution.”

ETI also added interfaces to support Tellabs (BPON) and the Juniper service router interface. Both were completed ahead of schedule and within budget. ETI also implemented audit capabilities to both Alcatel and Motorola FTTH networks to identify mismatches between the billing data and the current provision state of the ONTs. “This streamlines our internal processes, makes us more efficient, closes revenue leaks and ensures our customer statements are accurate and services uninterrupted,” says Ross.